We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

You can contact us to cancel or modify your order within 24 hours of placing it. After this 24-hour period, we will begin processing your order, and cancellations or changes will no longer be accepted.

• Items must be returned within 30 days of delivery.

• Products must be in their original condition, unused, and with all original packaging.

• Returns are not accepted for items damaged due to misuse or negligence.

1. Contact Us: Reach out to us at [email protected] or call +1 (251) 289-1963 to initiate a return. Please provide your order number and reason for the return.

2. Return Authorization: Once approved, you will receive instructions on how to ship the item back.

3. Shipping Costs: The buyer is responsible for return shipping costs unless the item was defective or incorrect.

• Refunds will be processed to the original payment method within 7 business days after the returned item is received and inspected.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

• You will receive a confirmation email once the refund is issued.

• Customized or personalized items

• Clearance or final sale items

1. Contact Us: Email us at [email protected] or call +1 (251) 289-1963 to request an exchange. Provide your order number, the reason for the exchange, and the new item you would like.

2. Approval and Instructions: Once approved, we will provide instructions on how to return the original item.

3. Shipping Costs

• For exchanges due to incorrect or defective items, we will cover the shipping costs.

• For other exchanges, the buyer is responsible for return shipping costs.

• Exchanges are subject to stock availability of the requested item.

• Damaged or used items cannot be exchanged unless approved for defects or shipping issues.

• Customized or personalized travel bags are not eligible for exchanges.

If your item arrives damaged or defective, please contact us including photos of the item and packaging to expedite the resolution process.

Please note: Items returned without prior approval will not be eligible for a refund or exchange.

If you have any questions or concerns about your return or refund, feel free to contact us:

• Email: [email protected]

• Phone: +1 (251) 289-1963 

Thank you for shopping with us! We value your satisfaction and are here to help with any issues you may have.