We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

• Items must be returned within 30 days of delivery.

• Products must be in their original condition, unused, and with all original packaging.

• Returns are not accepted for items damaged due to misuse or negligence.

1. Contact Us: Reach out to us at [email protected] or call +1 (251) 289-1963 to initiate a return. Please provide your order number and reason for the return.

2. Return Authorization: Once approved, you will receive instructions on how to ship the item back.

3. Shipping Costs: The buyer is responsible for return shipping costs unless the item was defective or incorrect.

• Refunds will be processed to the original payment method within 7 business days after the returned item is received and inspected.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

• You will receive a confirmation email once the refund is issued.

Non-Returnable Items

• Customized or personalized items

• Clearance or final sale items

1. Contact Us: Email us at [email protected] or call +1 (251) 289-1963 to request an exchange. Provide your order number, the reason for the exchange, and the new item you would like.

2. Approval and Instructions: Once approved, we will provide instructions on how to return the original item.

3. Shipping Costs

• For exchanges due to incorrect or defective items, we will cover the shipping costs.

• For other exchanges, the buyer is responsible for return shipping costs.

• Exchanges are subject to stock availability of the requested item.

• Damaged or used items cannot be exchanged unless approved for defects or shipping issues.

• Customized or personalized travel bags are not eligible for exchanges.

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the item and packaging to expedite the resolution process.

Please note: Items returned without prior approval will not be eligible for a refund or exchange.

If you have any questions or concerns about your return or refund, feel free to contact us:

• Email: [email protected]

• Phone: +1 (251) 289-1963 

Thank you for shopping with us! We value your satisfaction and are here to help with any issues you may have.